At Netintegrity we believe in providing timely, proactive, reliable and dedicated service to all of our customers. WE FEEL THIS IS THE KEY TO SUCCESS IN OUR INDUSTRY. We maintain a full service customer technical support department dedicated to delivering the highest level of service and support.

Along with response center hot-line, we support our clients with implementation and installation services, on-site and off-site training programs, and on-going product enhancements.

You can expect the following services from Netintegrity all available to you based on your current and/or future needs, all customizable to ensure that you only receive the type of support you need.

Free Telephone Support
We stand behind our products and are proud to offer free telephone support for one year, with the purchase of INFO-Tracker. Some restrictions apply, please call our sales department for more details.

Free Upgrades
Yes, all upgrades during first year after the purchase of INFO-Tracker are on us. You only pay for shipping. Some restrictions apply, please call our sales department for more details.

Scheduled & Preventive
Maintenance
With limited resources it is not always possible for a customer to implement a proactive system maintenance program, to ensure that any possible issues that may arise are dealt with right away. We are dedicated to offer you support programs designed to deliver the level of support that is required by your organization. We become your Information Services outsourced department working WITH you delivering technological services throughout your organization.

Dial-in Support
Dial-in support is designed to further enhance telephone support and training. It offers visual access to the same information displayed on-line to both customer and support or training staff member.

On-site Support
When requested, our technical engineers will visit a customer site for pre-arranged service and training.

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